Hot Lunches

The Hot Lunch Program runs from October to mid-June. Hot Lunch is served every Thursday, except holidays and PD Days. Please consult your child’s class schedule for field trips, etc. as refunds will not be issued.

Welcome!

Welcome to the ÉHHS Hot Lunch Online System!

We’re excited to offer a simple and convenient way to order and manage your child’s hot lunches, in partnership with the École Horizon Heights School Council. Our goal is to make the lunch ordering process as easy and stress-free as possible for families.

We’re always looking to improve, so if you have any questions, feedback, or run into any issues, please don’t hesitate to reach out — we’d love to hear from you! You can contact us at ehhs.hotlunch@gmail.com

Thank you for being a part of our school community — happy ordering!

The 2026/2027 ÉHHS Hot Lunch Program opens Friday, September 11!

Ready to Order?

Everyone must register for a new account each school year.  All registrations are deleted over the summer to keep student information current.

1. Visit ehhs.hotlunches.net - the hot lunch website
2. Click “Click Here to Register”
3. Enter Access Code: EHHSHL
4. Register and add your child(ren).
5. Click “Orders” to start ordering!

Payment

Payment is online by credit card or Visa Debit. Unpaid orders are automatically cancelled after 6 hours, but may be reordered.

A 2.4% Bambora processing fee + $0.25 per order applies.

For full program details, policies and menu information, please visit the FAQ on our Hot Lunch website.

Thank you for supporting ÉHHS and our playground project. We’re looking forward to another great year!

Happy ordering!

Please note the following program changes:

1. Due to food-handling and food-safety considerations, we will no longer be able to pull an ordered meal aside and leave it at the front of the school for pickup. Meals may only be collected by the student once they have been distributed to students within their classroom. If a student is absent, their meal will instead be donated back to the Hot Lunch Program and, whenever possible, made available for resale, with proceeds going toward our new playground. We understand that this is different from previous years and appreciate your understanding as we make this change to ensure food is handled safely and appropriately.
2. Important system policy: Orders that are not paid for within 6 hours of being placed will automatically be deleted by the ordering system. If your order is deleted, you may place another order as long as the applicable monthly ordering deadline has not passed. The new order will be subject to the same 6-hour payment window. We strongly recommend completing payment when you place your order to ensure your selections are saved.
   

Please see below for the FAQ's. 

Hot Lunch Program FAQ

2026–2027 School Year

Welcome to our Hot Lunch FAQ!

Our goal is to make the Hot Lunch Program as easy and enjoyable as possible for our students, families, teachers, volunteers, and our amazing local vendors. Below you’ll find answers to common questions about ordering, deadlines, absences, dietary restrictions, menu options, individual vendors, and more.

1. What’s New This Year?

1.1 We Listened to Your Feedback!

Thanks to those of you who participated in our survey last year! We were able to take your voices and opinions into consideration as we continue working to improve our Hot Lunch Program.

Some of the changes you’ll notice include:

• More portion-size options
• More choices for students with strong food preferences, including plain/no-veggie and reduced-sauce options where possible
• Gluten-free options where available
• Inclusion of ingredient information where available
• New menu items from several vendors
• McDonald’s is back!
• A brand-new Hot Dog Day

1.2 A Note About Pricing

You may notice that pricing has changed on some menu items this year.

Each vendor who needed to implement a price increase did so with a very heavy heart. With the increasing cost of food, supplies, staffing, and other operating expenses, these increases were necessary for them to continue participating in our program.

We are incredibly grateful to our vendors for working with us to provide Hot Lunch to our students and for doing their best to keep pricing as reasonable as possible.

2. Ordering & Deadlines

When does Hot Lunch ordering open?

Hot Lunch ordering will open quarterly:

• September 9, 2026 — Ordering opens for October, November & December 2026.
• December 1, 2026 — Ordering opens for January, February & March 2027.
• March 1, 2027 — Ordering opens for April, May & June 2027.

Do I have to order the entire quarter at once?

No! When quarterly ordering opens, you may order all available months within that quarter at once, or you may return and order one month at a time.

Please note that week-by-week ordering is not available.

Each month has one firm ordering deadline that applies to all Hot Lunch dates within that month.

What are the ordering deadlines?

Can I place a late order?

Unfortunately, no late orders will be accepted.

Our deadlines are firm to accommodate our vendors and give them the time they need to plan, order supplies, and prepare the large volume of meals required for our program.

Once the monthly deadline has passed, we are unable to add additional orders for any Hot Lunch dates within that month.

We completely understand that deadlines can sometimes be missed, but we appreciate your understanding and cooperation.

How long do I have to pay for my order?

Important system policy: Orders that are not paid for within 6 hours of being placed will automatically be deleted by the ordering system.

If your order is deleted, you may place another order as long as the applicable monthly ordering deadline has not passed. The new order will be subject to the same 6-hour payment window.

We strongly recommend completing payment when you place your order to ensure your selections are saved.

How do I know if my order was successfully submitted?

You will receive an email confirmation for completed orders.

You may also log into your Hot Lunch portal at any time and select the “ORDERS” tab to view your submitted orders.

If you do not receive a confirmation and do not see the order listed under your ORDERS tab, please do not assume that your order was successfully placed.

3. Absences, Cancellations & Refunds

What happens to my child’s lunch if they are absent?

If your child is absent on a Hot Lunch day, their meal will be donated back to the Hot Lunch Program.

Whenever possible, these meals are then made available for resale. All funds raised through the resale of donated meals go directly toward our new playground!

No meal is ever thrown away.

Can you leave my child’s lunch at the front of the school for me to pick up?

No. This is an important change to this year’s program.

Due to food-handling and food-safety considerations, we will no longer be able to pull an ordered meal aside and leave it at the front of the school for pickup.

Meals may only be collected by the student once they have been distributed to students within their classroom.

If a student is absent, their meal will instead be donated back to the Hot Lunch Program and, whenever possible, made available for resale, with proceeds going toward our new playground.

We understand that this is different from previous years and appreciate your understanding as we make this change to ensure food is handled safely and appropriately.

My child came to school but went home sick before lunch. Can I pick up their meal?

Unfortunately, no.

Meals may only be collected by the student once they have been distributed within their classroom. If your child leaves school before Hot Lunch is distributed, their meal will be donated back to the Hot Lunch Program.

Will I receive a refund if my child is absent?

No. Hot Lunch orders are non-refundable in the event of a student absence.

The meal will instead be donated back to the Hot Lunch Program and may be made available for resale, with all proceeds going toward our new playground.

Can I change or cancel an order?

Yes; however, changes and cancellations may only be made BEFORE the applicable ordering cut-off.

Please refer to the Ordering Deadline Chart above if you are unsure of the cut-off date for a particular month.

To request a change or cancellation, please contact the Hot Lunch Coordinator at ehhs.hotlunch@gmail.com.

Once the applicable ordering deadline has passed, final numbers are submitted to our vendors and changes or cancellations can no longer be accommodated.

What if my child has a field trip on a Hot Lunch day?

Please take upcoming class field trips into consideration when placing your Hot Lunch orders.

If a field trip overlaps with a Hot Lunch day, it is the responsibility of families to cancel the affected order before the applicable ordering cut-off.

Once the ordering cut-off has passed, refunds will not be available for students attending field trips, and meals cannot be set aside for pickup.

We recommend reviewing your child’s class calendar when placing Hot Lunch orders for the month or quarter and submitting any necessary cancellations before the applicable deadline.

* Note that all Grade 4,5 & 6 students have a Rabbit Hill Snow Resort trip booked on Thursday, December 10th.

What happens if Hot Lunch is cancelled?

If Hot Lunch cannot be provided due to circumstances such as an unexpected school closure or vendor cancellation, affected orders will be refunded.

4. Missing or Incorrect Orders

What should my child do if something is missing or their order isn’t right?

Please encourage your child to tell their teacher right away if something isn’t right with their Hot Lunch order.

We know that speaking up can feel intimidating for some children, but the sooner our Hot Lunch team knows about an issue, the better chance we have of fixing it!

We recommend reminding your child on the morning of Hot Lunch what items they are expecting to receive that day.

We order a small number of extras to help accommodate occasional mistakes — because they do happen! — and our team will always do our best to remedy the situation.

Unfortunately, if a child does not let their teacher know that something is missing or incorrect while Hot Lunch is being distributed, we may not be able to resolve the issue after the fact.

Parents are always welcome to contact the Hot Lunch Coordinator with additional questions or concerns at ehhs.hotlunch@gmail.com.

A kind reminder: Our Hot Lunch Program is run entirely by volunteers who generously give their time to make Hot Lunch possible for our students. We are always happy to help resolve concerns and simply ask that our volunteers be treated with the same kindness and respect they strive to provide to our families.

5. Allergies & Dietary Restrictions

Can Hot Lunch accommodate dietary restrictions or food allergies?

We do our best to accommodate dietary restrictions where our vendors and available menu options allow.

However, neither the Hot Lunch Program nor our participating vendors can guarantee that meals are prepared or handled in a strictly allergen-free environment.

What about cross-contamination?

We and our vendors cannot guarantee that cross-contamination has not occurred.

Although some menu items may be identified as gluten-free or suitable for certain dietary restrictions, food may be prepared, transported, sorted, or handled in environments where allergens are present.

Families are responsible for reviewing available ingredient and allergen information and deciding whether a menu item is appropriate for their child.

If your child has a serious food allergy or you have concerns about a particular menu item, please contact the Hot Lunch Coordinator at ehhs.hotlunch@gmail.com before ordering.

Can I request substitutions or customize my child’s meal?

We have worked with our vendors to provide additional options for common student preferences wherever possible.

Available customizations will be listed directly on the ordering menu. Unfortunately, we cannot accommodate individual requests beyond the options provided.

6. Vendor FAQs

6.1 Treat Thursday

What is Treat Thursday?

Treat Thursday is a new addition to our Hot Lunch Program!

On the first Thursday of every month, an additional vendor will help us add a little sweetness to the day.

We will have a rotating schedule featuring COBS Bread and Chartier.

Treat Thursday is simply another optional way for students to enjoy something special at school. Families can choose to participate whether or not they order from our regular weekly Hot Lunch menus.

6.2 Boston Pizza

What pizza sizes and flavours are available?

We’re excited to offer two pizza sizes this year — including a new 8" option!

6" Pizzas

• Cheese
• Pepperoni
• Ham & Pineapple

8" Pizzas

• Cheese
• Pepperoni
• Ham & Pineapple

The addition of the 8" pizza is part of our effort to provide options for the different appetites of our students.

6.3 McDonald’s

Is McDonald’s back this year?

Yes! McDonald’s is back! Yay!

Can I order fries?

Unfortunately, no. After discussions with McDonald’s, we determined that fries cannot be offered through our Hot Lunch Program while maintaining the quality we would want students to receive.

Is there a gluten-free option from McDonald’s?

Unfortunately, we are unable to offer a gluten-free option on McDonald’s days.

6.4 BarBurrito

Is there a plain burrito option?

Yes! We have added a plain option for students who prefer fewer ingredients.

Plain Beef Burrito — Beef + cheese ONLY. No sauce, rice, or vegetables.

Plain Chicken Burrito — Chicken + cheese ONLY. No sauce, rice, or vegetables.

What changed with the churros?

Based on feedback from families, churros will now be half-sized, as many students found the previous full-sized churro to be too large of a portion.

6.5 Edo Japan

Do the bowls automatically come with vegetables?

No. Based on popular request through last year’s survey, Edo Japan bowls will no longer automatically come with vegetables.

This applies to:

• Beef & Rice
• Beef & Noodles
• Chicken & Rice
• Chicken & Noodles

Vegetables may be added as an option while ordering. They will come in a separate dish so they can be added to the bowl as desired, and there is no additional cost.

Are there any new Edo Japan menu items?

Yes! We have added:

Tokyo Fried Chicken — 8–10 pieces
Bite-sized pieces of chicken, crispy on the outside and juicy on the inside.

Gyoza — 5 pieces
A beef and pork filling wrapped in a soft pastry shell and fried until crispy. Dipping sauce included.

6.6 Subway

What Subway options are available?

We have worked with Subway to provide several options, including simplified sandwiches for students who prefer fewer toppings.Condiments such as mustard and mayo will be available in the classroom for students to add to their subs. 

6" Ham — Ham, cheese & lettuce; no sauce

6" Ham — NO VEG — Ham & cheese only; no lettuce or sauce

6" Turkey — Turkey, cheese & lettuce; no sauce

6" Turkey — NO VEG — Turkey & cheese only; no lettuce or sauce

6" Pizza Sub — Marinara sauce, pepperoni & white cheese

6" Veggie — White cheese, lettuce, cucumbers & pickles

6" Tuna Sub — Tuna with mayo & cheese

Does Subway have gluten-free options?

Yes. The following gluten-free options are available:

• 6" Turkey GF
• 6" Veggie GF

Please remember that although these items are offered as gluten-free options, neither our vendors nor the Hot Lunch Program can guarantee that cross-contamination has not occurred.

6.7 Wild Wing

What wing options are available?

Bone-In / Non-Breaded / GF

• Salt & Pepper
• Honey Garlic
• BBQ

Boneless / Breaded

• Salt & Pepper
• Honey Garlic
• Dill Pickle

Please remember that although the bone-in options are identified as gluten-free, we and our vendors cannot guarantee that cross-contamination has not occurred.

Is there anything new from Wild Wing?

Yes! We’ve added Mini Pogo Sticks to the menu this year.

6.8 Hot Dog Day

Is Hot Dog Day new?

Yes! Hot Dog Day is brand new this year!

Our Hot Dog Day will be supplied by Sobeys Beaumont.

What options are available?

At this time, we are able to offer:

• Pork & beef hot dog with bun
• Chicken hot dog with bun

Hot dogs will be served without condiments already on them. Condiments will instead be available in the classroom so students can add their preferred condiments.

Please refer to the Hot Lunch ordering site for current ingredient information.

Are vegetarian or gluten-free options available?

Unfortunately, no.

We are unable to offer a vegetarian or gluten-free option for Hot Dog Day as the Sobeys deli is unable to guarantee against cross-contamination.

6.9 Maina’s Donair

Are there gluten-free options?

Yes. A gluten-free chicken donair with garlic sauce is available.

As with all menu items identified as gluten-free, we and our vendors cannot guarantee that cross-contamination has not occurred.

Will the fries arrive hot?

No. Please order fries with the expectation that they will not be hot by the time students receive them.

With the time required to receive the large order, sort everything by classroom, deliver the orders to classrooms, and then have teachers or volunteers distribute individual meals to students, keeping fries hot simply isn’t attainable.

We still want to offer them as an option, but we also want families to know what to expect before ordering.

6.10 Other

Is Silk Almond Milk still available?

No. Silk Almond Milk will no longer be offered through the Hot Lunch Program.

7. Lend a Hand!

Can parents help with Hot Lunch?

Absolutely — we would love a hand!

Volunteers are needed each Hot Lunch day to help our program run smoothly.

Please see the SignUp.com link on our Hot Lunch website for available dates, volunteer roles, and additional information.

CLICK HERE FOR VOLUNTEER SIGN UP

Thank you to all of our parents, teachers, staff, vendors, and volunteers who help make Hot Lunch possible!

8. Still Have a Question?

We hope this FAQ answers most of your Hot Lunch questions and gives you a place to find the information you need quickly and easily.

If you’ve looked through the FAQ and still can’t find the answer you’re looking for, please reach out — we’re happy to help!

Hot Lunch Coordinator
ehhs.hotlunch@gmail.com